Donovan Ford
Всего сообщений: 4
Дата регистрации: 31.08.2015
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Создано:
31.08.2015 21:51:50
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I shut my computer down over the weekend and when I started it up this morning I was getting
Runtime error 216 at 00003030
Runtime error 216 at 0002840A
(And various others)
I attempted to uninstall>restart>reinstall and I am getting the runtime error during reinstallation and I am getting the errors every time I launch it (it does not start)
I also tried removing it using Revo and then reinstall - The errors still occur.
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Vasiliy Ivachev
Администратор
-retired-
Всего сообщений: 2073
Дата регистрации: 09.11.2010
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Создано:
01.09.2015 15:15:07
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Hello Donovan,
Please specify your OS (version, 32 or 64-bit) and our product (name, version) you are running.
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Donovan Ford
Всего сообщений: 4
Дата регистрации: 31.08.2015
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Создано:
01.09.2015 18:54:17
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It's happened on both of my windows 7 machines. My work machine is Windows 7 pro (64bit) and my personal is Windows 7 Ultimate (64bit).
I just Installed a new OS to my home computer so I went from 7 ult to 10. I'll be seeing later this evening when I am home if the issue is still occuring.
I cannot upgrade my work PC to win10 though until it's been tested on our networks for compatibility with our applications.
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John Herry
Всего сообщений: 1
Дата регистрации: 01.09.2015
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Создано:
01.09.2015 23:46:08
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I have this same issue on AWM, running on Windows 7 Pro, 64bit.
Everything was fine until today's offered upgrade/update. Now on launch, install and uninstall I get
"Runtime Errors 216" and a longer code and then the program quits, even when run as Administrator
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Donovan Ford
Всего сообщений: 4
Дата регистрации: 31.08.2015
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Создано:
02.09.2015 20:31:13
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After installing to windows 10 all on my home computer all issues were resolved. Unfortunately I am still having this issue on my work PC. If anyone has an idea to try, please advise. Thanks
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Vasiliy Ivachev
Администратор
-retired-
Всего сообщений: 2073
Дата регистрации: 09.11.2010
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Создано:
04.09.2015 14:03:39
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Hello gentlemen,
Please specify our product (name and version) you are running and follow these steps:
1. Reproduce the error message appearing;
2. Open Windows Task Manager (Applications tab);
3. Right click the error window in Task Manager -> Go to Process;
4. Right click the process (most likely, it will be ActualWindowManagerCenter.exe) that will be activated -> Create Dump File;
5. Send us ( support@actualtools.com ) the dump file.
Please also send us your configuration files (Configuration window -> Tools -> Configuration -> Send to Tech Support) and attach a link to this thread.
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