Noel Ong
Всего сообщений: 5
Дата регистрации: 19.10.2011
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Создано:
19.10.2011 21:24:48
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Hi I am new to Actual Multiple monitor and testing the Mirror for Mouse pointer area, I may have set things incorrectly when I was playing around with it.
Anyway I started Mirror for Mouse Pointer area
The small window always show objects in the 2nd window rather then the desktop window. Every mouse movement I believe is relative to the 2nd window.
What might be the mistake?
I check mirror the mouse painter and check mirror the area around the mouse pointer. Whats the solution
Thanks,
Noel
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Vasiliy Ivachev
Администратор
-retired-
Всего сообщений: 2073
Дата регистрации: 09.11.2010
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Создано:
20.10.2011 01:12:20
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Hello Noel,
Thanks for the post.
What OS are running (version, x32 or x64)?
Could you send me (support@actualtools.com) a screenshot of your mirroring settings pane?
Could you also send me a screenshot of the problem with a more detailed description?
Best regards.
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Noel Ong
Всего сообщений: 5
Дата регистрации: 19.10.2011
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Создано:
20.10.2011 15:13:17
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Its a x 64 Windows Vista
I cannot upload screenotshot as it says has 50,000 byte limit, How can I uploadf can I just email>
Here is the first screen shot notice the red circle, the mouse was in that position but notice the screen shows image of the 2nd screen,
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Noel Ong
Всего сообщений: 5
Дата регистрации: 19.10.2011
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Создано:
20.10.2011 17:42:24
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Okay just uploaded into my dropbox
Look at the first screenshot
Look at the red circle, that is where my mouse is positioned, however looking at the mouse pointer window it is showing the screen on the 2nd monitor
Here is the screenshot of both monitor 1 and 2
Notice the 2nd monitor has the green bamboo image
Okay here is the screenshot for the Mouse Config
Hopefully you can solve the problem really want the mouse mirror
Thanks
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Vasiliy Ivachev
Администратор
-retired-
Всего сообщений: 2073
Дата регистрации: 09.11.2010
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Создано:
21.10.2011 03:24:52
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Hello Noel,
Thanks for the response.
Could you send me your configuration files (Actual Multiple Monitors -> Send your configuration files to the Actual Tools technical support)?
Could you also send me a screenshot of your Actual Multiple Monitors "Monitors layout and settings" pane?
Do you have this problem only when you are using remote desktop connection?
Best regards.
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Noel Ong
Всего сообщений: 5
Дата регистрации: 19.10.2011
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Создано:
21.10.2011 11:07:32
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Okay here is the screenshot for the Monitors Layout and settings
I used the Send your configuration files to the Actual Tools technical support
and emailed the config file to you.
Just in case here is also the file
The message body of the email is as follows
OS Name: Microsoft® Windows VistaT Home Premium (x64)
OS Version: 6.0.6002 Service Pack 2 Build 6002 Multiprocessor Free, station (x64)
Actual Tools Program Name: Actual Multiple Monitors
Actual Tools Program Version: 3.3
Conflicted Program Name:
Conflicted Program Version:
Actions Required to Reveal the Problem:
Remote desktop? No it has problems when I am physically on the workstation I just use remote desktop to get screenshots from ofc.
Also I played around last night and notice that if I set the primary monitor as monitor 2 the mouse mirror works correctly, but once I set for the monitor 1 it will only show monitor 2
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Vasiliy Ivachev
Администратор
-retired-
Всего сообщений: 2073
Дата регистрации: 09.11.2010
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Создано:
24.10.2011 05:06:12
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Hello Noel,
Thanks for the response.
The problem has been confirmed.
We'll try to fix it.
Best regards.
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Noel Ong
Всего сообщений: 5
Дата регистрации: 19.10.2011
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Создано:
24.10.2011 10:55:38
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So what does that mean? Will I receive an email when a fix has been done? No possible suggestion or temp solution?
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Vasiliy Ivachev
Администратор
-retired-
Всего сообщений: 2073
Дата регистрации: 09.11.2010
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Создано:
24.10.2011 20:53:49
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Hello Noel,
| Цитата |
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| So what does that mean? Will I receive an email when a fix has been done? |
| Цитата |
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| No possible suggestion or temp solution? |
Best regards.
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Alex Fadeyev
Администратор
Moderator
Всего сообщений: 1452
Дата регистрации: 30.09.2005
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Создано:
12.11.2011 11:39:21
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Noel,
The reported bug has been fixed in the just released .
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