FlyingHorse
Всего сообщений: 30
Дата регистрации: 23.06.2005
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Создано:
14.02.2006 10:45:51
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I am running Windows XP Pro SP2 + all updates.
Way too often while AWM 3.8 is running I have problems shutting down or restarting windows. I get warnings like this in my system log:
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Event Type: Warning
Event Source: USER32
Event Category: None
Event ID: 1073
Date: 2/14/2006
Time: 11:26:26 AM
User: NT AUTHORITY\SYSTEM
Computer: HAL-9000
Description:
The attempt to reboot HAL-9000 failed
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 ....
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If I disable AWM or at least shut it down first I *NEVER* have this problem. (Note: This issue doesn't occur every time.) Any clues as to where to start troubleshooting?
Best regards,
FlyingHorse
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Alexey Fadeyev
Администратор
Moderator
Всего сообщений: 1452
Дата регистрации: 30.09.2005
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Создано:
15.02.2006 02:32:21
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Please, could you tell what hardware configuration has your PC and what programs do you use AWM with?
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FlyingHorse
Всего сообщений: 30
Дата регистрации: 23.06.2005
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Создано:
21.02.2006 10:52:57
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I have the information you requested, but I think it best that I email it to you. Should I send it to the support address in your signature?
Best regards,
FlyingHorse
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Alexey Fadeyev
Администратор
Moderator
Всего сообщений: 1452
Дата регистрации: 30.09.2005
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Создано:
22.02.2006 01:48:20
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Yes, it would be the best way. Do you still have this problem? Does the problem remain if you use 4.0 beta?
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FlyingHorse
Всего сообщений: 30
Дата регистрации: 23.06.2005
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Создано:
23.02.2006 09:28:46
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Yes the problem remains with version 4 beta.
I have emailed the information you requested.
Best regards,
FlyingHorse
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Alexey Fadeyev
Администратор
Moderator
Всего сообщений: 1452
Дата регистрации: 30.09.2005
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Создано:
28.02.2006 04:27:45
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It was been discovered in our private e-mail conversation, that BitDefender antivirus is the cause of the above-mentioned problem. More exactly, its updating module being run causes that event appearance.
We'll investigate the situation further to find the exact reason and try to fix this issue.
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FlyingHorse
Всего сообщений: 30
Дата регистрации: 23.06.2005
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Создано:
22.03.2006 14:36:49
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It seems that a recent update of the BitDefender program has corrected this problem. 
Everything is working fine now.
Best regards,
FlyingHorse
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Alexey Fadeyev
Администратор
Moderator
Всего сообщений: 1452
Дата регистрации: 30.09.2005
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Создано:
23.03.2006 01:55:51
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Does this concern not the latest beta but the 3.8 version too?
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FlyingHorse
Всего сообщений: 30
Дата регистрации: 23.06.2005
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Создано:
25.03.2006 15:56:10
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Sorry, I don't know about the 3.8 as I haven't used it since the betas for 4.0 have come out.
Best regards,
FlyingHorse
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Yogendera
Гость
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Создано:
04.04.2006 01:09:11
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Hi Everybody,
I am also geting same problem.
There is a warning message in the event viewer as follows.
Event Type: Warning
Event Source: USER32
Event Category: None
Event ID: 1073
Date: 03/04/06
Time: 10:51:20 AM
User: NT AUTHORITY\SYSTEM
Computer: *******
Description:
The attempt to reboot ******* failed
While i did not try to restart computer but this event is present in system event i don't know from where its came.
please provide me solution.
Yogendera
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