Derek Smith
Всего сообщений: 8
Дата регистрации: 30.03.2014
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Создано:
15.04.2015 08:02:02
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I am currently having an issue with right clicking on anything in the navigation pane of Windows Explorer when I do so it closes the Window if I shut down Actual tools the behavior disappears. Any clue what I could look for to stop this from occurring.
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Vasiliy Ivachev
Администратор
-retired-
Всего сообщений: 2073
Дата регистрации: 09.11.2010
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Создано:
16.04.2015 11:38:11
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Hello Derek,
Thanks for the post.
Could you specify your OS (version, 32 or 64-bit), our product (name, version) and send us your configuration files (Actual Tools configuration window -> Tools -> Configuration -> Send to Tech Support)?
Best regards.
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Derek Smith
Всего сообщений: 8
Дата регистрации: 30.03.2014
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Создано:
16.04.2015 22:07:52
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I am currently running Windows 8.1 Pro 64 bit and have Actual Windows Manager 8.2.2
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Derek Smith
Всего сообщений: 8
Дата регистрации: 30.03.2014
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Создано:
16.04.2015 22:13:41
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I sent the config files off in an email
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Vasiliy Ivachev
Администратор
-retired-
Всего сообщений: 2073
Дата регистрации: 09.11.2010
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Создано:
17.04.2015 13:33:02
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Derek,
I was unable to reproduce the problem.
Could you send us (support@actualtools.com) a video of the problem?
Could you also specify what exactly closes (context menu or whole windows explorer window)?
You could also try to disable all mouse actions (Actual Window Manager -> Mouse -> Actions -> Enable mouse actions) and check whether the problem persists or not.
Best regards.
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Derek Smith
Всего сообщений: 8
Дата регистрации: 30.03.2014
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Создано:
25.04.2015 23:27:56
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I did a little more research into this and found out the issue is a Nvidia service Nvidia.CPL I used a program called ShellViewEX to disable the service and then the issue had disappeared. From what I read I could then restart the service and it should still work correctly and it still does so problem solved and it turns out Actual Tools had nothing to do with it.
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